Today, more and
more companies are conducting Telephone Pre-Screen Interviews, and
with good reason. It saves time and provides hiring managers with
the opportunity to conduct face-to-face interviews exclusively with
qualified candidates.
Telephone Interviews
provide candidates with the opportunity to learn about the specifics
of the position being discussed; without driving to an interview,
filling out a job application, or sitting in an unqualified face-to-face
interview for 60 minutes.
Whenever conducting
either a formal or informal telephone interview, you should always
go in with a "goal" in mind. Your
goal should be to get to the face to face interview, or if conducting
a final interview over the telephone, close for the job. Some examples
of "closing statements" are below:
Your preference
should always be to conduct all telephone interviews over a land line
vs. a mobile line. Never conduct a telephone interview over a speakerphone.
If you cannot
talk freely when a hiring manager calls, be poised and request an
off-hours time when you can speak freely.
Always be ENTHUSIASTIC
and have some prepared fact finding, rapport building, closing and
qualifying questions next to the telephone (examples of which are
below).
Opening
Questions
- Ashley Grant of Executive Dynamics called me
up and told me a little bit about your position. Can you tell me
more?
- What are the "On-Target Earnings at Plan"?
- How long have you been with the XYZ company
(rapport building)?
- Oh, by the way, what
is your background (rapport building)?
- What are the key elements you are looking for
in a successful Sales Representative (Sales Exec, Field Applications
Engineer, etc.) for the XYZ Corporation? (this is the most important
question you can ask early-on in the interview)
Closing
- I liked everything
I've seen and heard so far. When can we get together for a face
to face meeting?
- I liked everything
that we talked about today. I'd like to take the next step. What's
the next step?
- I liked everything
that we talked about today. I'd like to move forward and take the
next step. I am available Wednesday or Friday of this week. Which
would you prefer?
Lastly, be prepared
for the question " Tell Me About Yourself
" and without exception, always CLOSE the hiring manager and
ask for a face to face meeting. It's expected. Also, check out expectations
When a Manager is Calling and When
a Candidate is Calling
.